Returns & order support.

Request a return within 14 days of delivery. Eligible items must be unused and unopened. Contact Medorra with your order number, the products and quantities, and the reason for your return.

Wait for return authorization and shipping instructions before sending anything back.

• Your order or invoice number
• The product and quantity affected
• A description of the issue and date received
• Photos of the product, packaging and shipping label, when relevant

Email supporting photos to info@medorra.com.

Medorra covers return shipping for items that arrive damaged or are incorrect. For other eligible returns, the customer covers return shipping.

Items must be unused and unopened. Please keep the original packaging. Contact us before returning any item so we can confirm eligibility and the return address.

Please contact us promptly if your order arrives damaged or contains an incorrect item. Keep the packaging and include photos of the item, shipping label and damage so we can review the issue.

If your facility has a separate written purchasing agreement, contact your Medorra representative about the terms that apply to that order.