FAQs

Straight answers
before you buy.

The questions facility managers, procurement leads, and office admins ask us most — grouped so you can find yours fast.

Ordering & quotes

Do I need an account to request pricing?

No. Build a quote list from the catalog, send it through the quote request form, and our team replies with account pricing and lead times.

Is there a minimum order?

We sell in case and pail quantities. Small first orders are fine; recurring accounts usually consolidate to a single scheduled delivery.

Can I reorder the same list every month?

Yes. Item codes stay stable year over year, so an approved list can be reordered without re-specifying products.

Which states do you ship to?

All 48 contiguous states. Alaska, Hawaii, and export shipments are quoted case by case.

How are hazardous or oversized items handled?

Concentrates, aerosols, and drums may ship freight-only with dock or lift-gate requirements. We flag that before you buy, not after.

How fast do in-stock items ship?

In-stock orders are handled within 24 business hours. Freight transit adds one to five days depending on lane.

Can I get safety data sheets and spec sheets?

Yes. Documentation is available for chemical products on request and is attached to quotes for regulated items.

Do you private label?

Medorra-branded medical and wipe programs are available. Ask our team about volume thresholds for custom labeling.

What if a product is discontinued?

We propose a like-for-like replacement with matching dilution or pack size so your standard operating procedures do not change.

What is the return window?

Unopened, resalable stock items can be returned per our return policy. Hazardous and special-order goods are non-returnable.

Which payment methods do you accept?

Card, ACH, and approved net terms for established accounts. Details are on the purchase guide.