Return policy
Straightforward returns,
with no surprises.
Returns are subject to our acceptance and approval. Contact us first — a Return Merchandise Authorization number is required before anything ships back.
Reporting a problem
If an item you received is not what you ordered, is damaged, incomplete, or defective due to a manufacturing defect, notify us within 7 days by phone, fax, or email to request a replacement or refund. Notifications after 7 days may still be accepted, but a 25% restocking fee applies.
Items no longer needed
If you wish to return an item because it is no longer needed or wanted, contact us within 7 days. Subject to our acceptance we will issue a Return Merchandise Authorization and refund the item less a 25% restocking fee. Shipping fees are not refundable.
Our fulfillment mistakes
If we ship the wrong product, that return is accepted for 14 days from the date of purchase. Items must be returned in the condition in which they arrived and in their original packaging.
Refused deliveries
Please do not refuse delivery at the door for an item that is incorrect or that you changed your mind about — contact us first so we can arrange a safe return of inventory. An order refused at delivery is subject to the full cost of shipping both ways plus a 25% restocking fee.
Non-returnable items
PPE, disinfectants, and related infection-control products cannot be returned or refunded, and those orders are not cancellable with the manufacturers. Custom-manufactured items, items requiring refrigeration in transit, and any product exposed to blood or other potentially infectious fluids are also non-returnable.
Certain items cannot be returned once opened or used, including wound care, skin products, incontinence briefs and underpads, needles and disposal containers, surgical blades, gloves, cannulas, thermometers, stethoscopes, and similar items. Contact us with questions about a specific product.